Common questions
Fast answers
How much room do I need?
Use a clear 2–3 meter area with your full body visible from head to feet. Secure the iPhone upright, remove trip hazards, and stop if you feel pain, dizziness, or discomfort.
Why can't Dashfit see my full body?
Move farther from the phone, improve the room lighting, and make sure your head, hands, hips, knees, and feet remain visible. Try the other camera from Dashfit Settings if the room layout requires it.
How do I restore Camera access?
Open iOS Settings, choose Privacy & Security, choose Camera, and enable Dashfit. You can also open the Dashfit entry in Settings and enable Camera there.
Does Dashfit save or upload camera video?
No. Camera frames are processed on your iPhone to recognize movement. Dashfit does not record, store, or upload video, images, or body-pose coordinates.
How does the Dashfit Pro membership work?
Dashfit requires an active Dashfit Pro membership; one membership unlocks the entire app. Plans are $9.99 per month, $59.99 per year after a 7-day free trial, or a one-time $129.99 lifetime unlock. Billing is handled by Apple through your App Store account. Full billing terms are in the Terms of Use.
How do I cancel my subscription?
Open iOS Settings, tap your name, choose Subscriptions, select Dashfit, and tap Cancel. Cancel at least 24 hours before the current period (or free trial) ends to avoid the next charge. You keep access until the paid period runs out. Deleting the app does not cancel a subscription. For refunds, use Apple's Report a Problem.
I paid but Dashfit shows the paywall — how do I restore my purchase?
Make sure the iPhone is signed into the same Apple account that made the purchase, then tap Restore Purchases at the top of the paywall. This also brings Dashfit Pro to a new iPhone. If it still doesn't unlock, email us with your iPhone model and iOS version — never send receipts containing personal details.
Is Game Center required?
No. Dashfit is fully playable while signed out. Game Center adds Apple-managed leaderboards, weekly competition, friends, profile information, and achievements. Manage your Game Center account in iOS Settings.
Why isn't my leaderboard score visible yet?
Confirm that Game Center is signed in and the device is online. Apple may take a short time to propagate a new score. Your personal bests and progression remain available on this device even when Game Center is unavailable.
Is Apple Health required?
No. Health access is optional and is first requested after a completed non-tutorial run. With permission, Dashfit can read weight history, save Fitness Gaming workouts with estimated active energy, and write weight entries you log. Change access in the Health app or iOS Settings.
How do I turn off the daily reminder?
Open Dashfit Settings, go to Reminders, and turn off Daily reminder. You can also change notification access for Dashfit in iOS Settings. Dashfit uses local reminders, not remote push notifications.
How does external-display play work?
Connect a compatible AirPlay or HDMI display before or during a session. The game moves to the display while the iPhone remains the tracking and control surface. Core gameplay works entirely on the iPhone if no display is connected.
How do I delete Dashfit data?
Delete the app to remove locally stored settings and progress. Manage workouts in the Health app and Game Center information through Apple. EFN does not operate a Dashfit account or retain a server copy of your data.